Customer Support

ACL specialises in providing bespoke electronic engineering solutions with a focus on customer service, on-time delivery, and product quality. With over 30 years of experience in the industry, we have established ourselves as a leader in contract electronic manufacture across various sectors and technologies.

Delivering Excellence in Electronic Engineering

At ACL we believe great manufacturing is only part of the story. Our real value is in the partnership we build with you - from product concept through to long-term lifecycle support. Our customer support offering is designed to give you strong after-sales assurance, continuity of service and proactive technical support to maximise uptime, value and reliability.

Our Customer Support Services

1. Technical & Product Support - Real-time trouble-shooting for your fielded assemblies with our expert engineers and technicians.

2. Documentation Management - We maintain build records, test reports, change logs so that whenever you need product history, it's at your fingertips.

3. Product Maintenance - Scheduled or on-demand maintenance plans to keep your products operating optimally.

4. Repair & Refurbishment - Repairs covering fault diagnosis, board-level repair, component replacement, functional retest, and refurbishment options for legacy or high-value systems (we can deliver a refreshed unit, restored to current standards to extend life and defer replacement cost).

5. End-of-Life and Obsolescence Management - Proactive monitoring or component lifecycles and supply-chain health. We track component status (active, last-time buy, obsolete) and alert you when risks arise.

6. Spares Management - We can hold critical spares or assemblies for you, facilitating rapid dispatch when required.

7. On-site Engineering Support - When required, we can provide field engineers to assist at your location (installation, commissioning, diagnostics).

ACL's Expertise and Capabilities

Here's why our support matters:
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- 30+ years of electronics manufacturing excellence: with decades of experience in contract electronics build, we understand not only how to build your product well but how to support it through its full life cycle.

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- End to end partnership: from design for manufacture (DfM) through to prototyping, box build, production and after sales, our commitment doesn't stop at shipment.

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- Single point of contact: you'll have a dedicated customer support team, trained in your specific assemblies, able to liaise effectively with manufacturing, repair, and field engineering.
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- Responsive support: we always aim to act swiftly and promptly to any need.

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- Global customer base: we're trusted by leading organisations around the world.

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- Reliable delivery: our Manchester facility supports clients internationally, enabling us to provide service consistency and agility.

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